About the Role
Position Classification
Rank: Captain
Division: Mobile Integrated Healthcare
Supervises:
• Mobile Integrated Healthcare Clinical Team
• Mobile Integrated Healthcare Non-Clinical Team
• Coordination Center Team
Position Summary
The Captain | Mobile Integrated Healthcare is appointed by the Chief Executive Officer and reports directly to the Division Chief | Regional Transformation.
The Captain provides operational leadership, program oversight, and personnel supervision for Washington County Ambulance District's Mobile Integrated Healthcare programs and Coordination Center. Under the direction of the Division Chief, the Captain is responsible for coordinating daily Mobile Integrated Healthcare operations, supporting high-quality patient navigation and care coordination, supervising assigned personnel, and ensuring effective integration among Mobile Integrated Healthcare, EMS operations, healthcare providers, health plans, and community partners.
The Captain oversees the Mobile Integrated Healthcare Clinical Team, Mobile Integrated Healthcare Non-Clinical Team, and Coordination Center Team, ensuring consistent service delivery, operational readiness, regulatory compliance, customer service excellence, and continuous program improvement.
This position requires a collaborative, forward-thinking leader who demonstrates sound judgment, professionalism, strong communication skills, data-driven decision-making, and the ability to build effective partnerships across departments, healthcare organizations, and community stakeholders while advancing the District's integrated mobile healthcare mission.
Minimum Qualifications
• Demonstrated leadership ability and experience supervising or coordinating multidisciplinary teams.
• Excellent written, verbal, interpersonal, and organizational communication skills.
• Demonstrated ability to collaborate effectively with executive leadership, division leaders, department leaders, healthcare organizations, health plans, and community partners.
• Experience in care coordination, patient navigation, healthcare operations, community health, emergency medical services, or a related field.
• Demonstrated ability to monitor program data, develop and evaluate key performance indicators, and use performance information to guide operational decisions.
• Ability to manage multiple priorities, meet deadlines, and maintain effective operations in a rapidly evolving environment.
• Must obtain and maintain Emergency Medical Dispatch (EMD) certification within one (1) year of appointment.
• Must obtain and maintain Community Health Worker (CHW) certification within one (1) year of appointment.
• A degree from an accredited institution of higher education is preferred.
• Must maintain all licenses, certifications, and credentials required for the employee's underlying clinical or professional role.
• Must remain in good standing with Washington County Ambulance District.
Core Competencies
The Captain | Mobile Integrated Healthcare shall demonstrate competency in the following areas:
• Leadership and personnel development
• Mobile Integrated Healthcare operations
• Care coordination and patient navigation
• Coordination Center operations
• Customer service and stakeholder relations
• Program implementation and performance management
• Data analysis and key performance indicator (KPI) monitoring
• Quality improvement
• Healthcare system integration
• Regulatory compliance
• Conflict resolution and problem solving
• Interdepartmental communication and collaboration
Essential Functions
• Leadership and Personnel Management
• Provide direct supervision, leadership, coaching, mentoring, and support to assigned Mobile Integrated Healthcare and Coordination Center personnel.
• Establish clear expectations while promoting accountability, professionalism, teamwork, and service excellence.
• Participate in employee recruitment, orientation, training, evaluation, corrective action, and professional development.
• Complete employee performance evaluations in coordination with the Division Chief | Regional Transformation.
• Maintain staffing schedules and operational coverage for Mobile Integrated Healthcare and Coordination Center operations.
• Identify employee development opportunities and coordinate continuing education and career advancement.
• Foster a positive organizational culture focused on collaboration, innovation, accountability, and continuous improvement.
• Address personnel concerns through the appropriate chain of command.
Program Oversight
• Direct daily Mobile Integrated Healthcare operations.
• Assist with the development and implementation of program goals, objectives, policies, procedures, and operational standards.
• Ensure Mobile Integrated Healthcare programs operate in accordance with District priorities, contractual obligations, clinical standards, and community expectations.
• Support the implementation and expansion of Mobile Integrated Healthcare services, including Community Paramedicine, Community Health Worker integration, patient navigation, care coordination, transportation coordination, and related mobile healthcare initiatives.
• Identify operational challenges and recommend solutions that improve patient access, quality, efficiency, and outcomes.
• Assist the Division Chief with strategic planning, program expansion, and implementation of new service lines.
Coordination Center Operations
• Oversee daily operations of the Coordination Center.
• Ensure effective patient scheduling, referral management, dispatching, communications, transportation coordination, appointment management, and follow-up activities.
• Establish and maintain consistent Coordination Center workflows and customer service standards.
• Monitor scheduling accuracy, referral completion, documentation, communications, and customer satisfaction.
• Coordinate communication between field personnel, healthcare providers, patients, caregivers, and community partners.
• Ensure operational readiness of communications systems, technology, and Coordination Center resources.
• Care Coordination and Patient Navigation
• Ensure patients receive timely, coordinated, patient-centered services.
• Oversee referral intake, patient outreach, appointment scheduling, transportation coordination, and follow-up.
• Support effective transitions of care among patients, EMS providers, hospitals, physicians, behavioral health providers, health plans, and community organizations.
• Promote standardized care coordination and patient navigation practices.
• Assist staff with complex patient situations requiring interdisciplinary collaboration.
• Performance Management and Quality Improvement
• Develop, monitor, and report Key Performance Indicators (KPIs) in coordination with the Division Chief.
• Monitor operational, clinical, utilization, customer service, and outcome measures.
• Evaluate program performance and recommend operational improvements using data-driven decision making.
• Monitor grant deliverables, contractual requirements, referral outcomes, and reporting obligations.
• Participate in quality assurance and quality improvement initiatives.
• Investigate complaints and operational concerns while implementing corrective actions.
• Prepare reports, presentations, dashboards, and operational summaries for District leadership and external partners.
Customer Service and Partner Relations
• Deliver exceptional customer service to patients, employees, healthcare providers, health plans, community organizations, and stakeholders.
• Serve as an operational liaison for assigned Mobile Integrated Healthcare partners.
• Maintain professional and responsive communication with internal and external stakeholders.
• Develop collaborative relationships that strengthen program integration and long-term sustainability.
• Represent Washington County Ambulance District during meetings, community events, and partner activities as assigned.
Operational Integration
• Collaborate with the Division Chief | Regional Transformation to ensure Mobile Integrated Healthcare, logistics, technology, transportation, and Coordination Center operations remain aligned.
• Collaborate with the Division Chief | EMS Operations to integrate Mobile Integrated Healthcare into daily EMS operations.
• Collaborate with the Division Chief | Clinical Practice to ensure clinical excellence, employee competency, education, protocol compliance, and program expansion.
• Collaborate with administrative departments to ensure operational effectiveness, financial stewardship, compliance, and organizational success.
• Maintain transparency and open communication among all District divisions.
• Support District operations during major incidents, emergency activations, disasters, and periods of increased operational demand.
Compliance and Documentation
• Ensure compliance with HIPAA, documentation standards, organizational policies, and records retention requirements.
• Monitor the quality, accuracy, and completeness of patient and program documentation.
• Ensure compliance with clinical protocols, grant requirements, contractual obligations, and regulatory standards.
• Participate in audits, compliance reviews, grant monitoring, and quality assurance activities.
• Protect confidential patient, employee, organizational, and partner information.
Administrative Responsibilities
• Assist with development of annual Mobile Integrated Healthcare program goals, objectives, and work plans.
• Prepare reports, presentations, operational summaries, and administrative documentation.
• Maintain accurate program records and supporting documentation.
• Participate in leadership meetings, case conferences, and community partner meetings.
• Assist with budget planning, purchasing requests, inventory oversight, and resource management.
• Recommend operational improvements related to staffing, equipment, technology, and service delivery.
• Perform other duties as assigned by the Division Chief | Regional Transformation or the Chief Executive Officer.
Authority and Accountability
• The Captain | Mobile Integrated Healthcare is authorized to direct assigned personnel and make routine operational decisions consistent with District policies, procedures, clinical protocols, approved budgets, and the established chain of command.
• Matters involving significant personnel actions, unbudgeted expenditures, contractual commitments, substantial program modifications, legal or regulatory concerns, or material organizational risk shall be referred to the Division Chief | Regional Transformation or the Chief Executive Officer.
The Captain is accountable for:
• Effective daily Mobile Integrated Healthcare operations.
• Effective Coordination Center operations.
• Employee performance and operational readiness.
• Quality patient navigation and care coordination.
• Accurate documentation and reporting.
• Achievement of assigned performance goals.
• Customer satisfaction and partner engagement.
• Compliance with District policies, contractual obligations, and applicable laws and regulations.
• Responsible stewardship of District personnel, equipment, technology, and resources.
Working Relationships
The Captain | Mobile Integrated Healthcare works collaboratively with:
• Executive Leadership Team
• Mobile Integrated Healthcare personnel
• Coordination Center personnel
• EMS Operations personnel
• Administrative and support departments
• Healthcare systems and providers
• Health plans and care management organizations
• Public health agencies
• Behavioral health organizations
• Community-based organizations
• Patients, caregivers, and community stakeholders
Disclaimer
This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications.
Additional duties and responsibilities may be assigned by the Chief Executive Officer to meet the operational needs of the District.
Employees appointed to this position are subject to a six-month introductory period in accordance with District policy.
In matters involving organizational risk, employee or patient safety, legal issues, public concern, or other significant operational matters, the Chief Executive Officer shall be notified immediately and may require written documentation or reporting as appropriate.
Equal Employment Opportunity
Washington County Ambulance District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodation
Applicants who require a reasonable accommodation to participate in the application or selection process should contact [Insert HR contact]. Requests will be handled confidentially and in accordance with applicable law.
Job Posting Disclaimer
This posting describes the general nature and level of work performed in this position and is not an exhaustive list of all responsibilities, duties, or qualifications. Duties may be changed or assigned as operational needs require. This posting does not constitute a contract of employment, express or implied. Employment with the District is at-will, meaning either the employee or the District may end the employment relationship at any time, with or without cause or notice, consistent with applicable law.